Fingerless gloves, hand-knit with Merino wool

Cancellations

If you change your mind after placing an order, you can cancel it within 12 hours of placing it. I will refund you within 3 business days.

Items made to order or customized cannot be cancelled free of charge after more than 12 hours. I reserve the right to deduct any costs (materials and/or labor) incurred until the cancellation request is received. 

Returns

I accept returns according to EU regulations. To get a refund, notify me within 14 days of delivery and ship the item back to me within 14 days of notifying me. I will refund you within 3 business days of receiving the item back. The item must be sent back in its original condition, without any damage or modifications. I suggest that you use tracked shipping to make sure it reaches me safely.

The buyer is responsible for paying the return shipping costs, unless the item arrives damaged or faulty.

I do not accept returns or exchanges on items made to order and/or personalized items, unless they arrive damaged or faulty.

If the item arrives damaged or faulty, take photos of it in the original package and send them to me within 14 days of delivery. Keep the item until further notice, as it may be required by the insurance company. This is important; I cannot process refunds without proof of damage.

Exchanges

I do not accept exchanges. You can, however, return the item for a refund and place a new order (unless it is made to order or customized).