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Isabellas Art Creation

Shipping Policy

It can take up to 3 business days (depending on the item) to produce your item and make it ready to ship.

Refund Policy

It is not possible to refund the money. If the buyer is not satisfied with the product, please contact us to return the product.

Cancellation / Return / Exchange Policy

I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
There is a problem with my order. How do I fix it?

We must be notified of any issues with your order within 4 business days of delivery. If 4 business days have gone by since delivery, and your items were needed for a specific event, unfortunately we can’t offer you a refund or exchange. This will ensure a timely resolution to any issues.
Items returned to us due to an issue with your order must be unworn, unwashed, and in its original condition, not damaged or missing parts for reasons not due to our error.
If there is an issue with delivery we will need to be notified in 48 hours.